Vedec HK Limited website(s) (our “Site” or “Sites”) are related services are made available to you accordance with the following Terms of Use and Service, and any other rules posted on our Sites. Please read the Terms of Use and Service carefully before placing any order on our Sites.  

We may modify the Terms and conditions from time to time. Please read the terms and condition and check back often. If you do not agree to any change to the Terms of Use and Service, you must stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

1.      Registration & Account Terms and Conditions

1.1.   To use some of the service or features on this Site you will need to register for an account.

1.2.   All of the information you provided should be true, accurate, current and complete in all respects.

1.3.   Should any of your registration information change, please notify us immediately at “sales@vedec.com.hk”.

1.4.   We may also change the registration requirements from time to time.

 

2.      Orders

2.1.   All orders are subject to acceptance and availability

2.2.   Items in your shopping cart are not reserved and may be purchased by other customers.

 

3.      Pricing Policy

3.1.   Prices shown on the Site are in Hong Kong Dollars (HKD$) and include:

3.1.1. freight, handling or delivery charges

3.2.   Prices displayed on the Site at the time your order is accepted will be honored except in the case of obvious error. Whilst we use our best endeavors to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or canceling your order. If we are unable to contact you, we will treat the order as canceled.

3.3.   If you are a customer whose credit/debit card is not denominated in Hong Kong Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

 

4.      Payment

4.1.   Full payment for ordered products must be paid in advance of shipment.

4.2.   If the order is cancelled by us and which has been paid by you, we will make a refund. You agree and accept that we will not be liable to compensate you for suffering from disappointment.

4.3.   We use a third-party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions.

4.4.   You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and under no circumstances, we are liable for any losses.

 

5.      Delivery

5.1.   All delivery and shipment dates stated are approximations only, not guarantees.

5.2.   The risk of loss or damage to the Products in transit shall fall upon the Purchaser, whose responsibility it shall be to file claims with the carrier and/or the insurance company.

5.3.   Purchaser shall examine all Products promptly upon receipt and shall notify Vedec HK Limited, by email, within 7 days of delivery, of any nonconformance.

5.4.   If the rejection is intended, the Purchaser shall specify all grounds for rejection. Failure to provide Vedec HK Limited with such notice shall be deemed an unqualified acceptance of the delivered Products by Purchaser.

5.5.   The product should be accepted by you when the product is delivered to the address that you provide to us for delivery. The delivery date and time are only estimated. We will inform you of the status of your order if we are unable to meet the stated delivery, you agree Vedec HK Limited is entitled to charge you any additional costs or cancel the order if you fail to accept the delivery date or time.

5.6.   As you will be the owner of the delivered product you have ordered when they have been delivered to you, therefore we will not be subject to any liability to any damage and loss once the product has been delivered to you.

5.7.   Vedec HK Limited reserves the right to ship the products in multiple boxes and/or shipments.

5.8.   Vedec HK Limited reserves the final right to interpret the Terms of Use and Service herein.

 

6.      Returns and Exchanges

6.1.  The packaging of the merchandise must be in the condition in which it was delivered to you.

6.2.   No cash refund will be offered.

6.3.   To return Products, you must contact our Customer Service Department at +852 21807269 or email sales@vedec.com.hk before returning any Product.

6.4.   Vedec HK Limited reserves the right to not accept returns after 30 days of the ship date.

6.5.  Products must be in original condition, with all tags attached, and must be returned in the original undamaged box and/or packaging

6.6.   Return Products should be shipped back to Vedec HK Limited office, the cost of freight and delivery prepaid.

6.7.   Any refunds made by Vedec HK Limited shall be refunded in the manner in which the order was paid. 

6.8.   You agree and accept that it will be at the Vedec HK Limited sole discretion whether the Merchandise is accepted for return or exchange.

6.9.   Exchange for the alternative product is not accepted.

6.10.  Please email “sales@vedec.com.hk” for follow-ups.